Crystal Spa Herndon VA · FAQFrequently Asked Questions

You can book online through our website by clicking the 'Book Now' button, which will take you to our scheduling platform. You can also call Crystal Massage at 571-352-4502 or Crystal Spa at 571-519-9086, or text us to schedule your visit.

Wear comfortable clothing that's easy to change out of. We provide robes and linens for your session. You don't need to bring anything special — just arrive 10-15 minutes early for your first visit to fill out a brief intake form. Avoid heavy meals right before your appointment.

We do our best to accommodate walk-ins based on availability, but we highly recommend booking in advance to secure your preferred time and therapist. Walk-in availability varies by day and season.

Yes! We accept HSA (Health Savings Account) and FSA (Flexible Spending Account) cards for qualifying massage and wellness services. This means you can use pre-tax dollars for your treatments. Please check with your plan administrator for specific coverage details.

We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may be subject to a cancellation fee. We understand that emergencies happen, so please don't hesitate to call us to discuss your situation.

We offer sessions in multiple durations to fit your schedule: 30-minute, 60-minute, 90-minute, and 120-minute options for massage services. Facial treatments range from 30 to 90 minutes depending on the service selected. Your therapist will discuss the best duration for your needs.

It depends on your goals. For general relaxation and stress relief, our Pure Relaxation or Aroma Healing Massage is ideal. For chronic pain and muscle tension, Deep Muscle Relief or Sports Recovery Massage works best. If you enjoy stretching and energy work, try our Thai Combo. For a unique experience, our Hot Stone or Himalayan Salt Stone Massage offers deep relaxation. Our team can help you choose during booking.

Yes, we offer couples massage at our Herndon locations. It's a wonderful way to share a relaxing experience with a partner, friend, or family member. Both guests receive their treatments simultaneously in our dedicated couples room. We recommend booking couples sessions in advance as availability is limited.

Absolutely. Our Prenatal Massage is specifically designed for expectant mothers and is safe during the second and third trimesters. Our trained therapists use specialized positioning and techniques to ease pregnancy-related discomforts like lower back pain, swelling, and muscle tension. Please let us know you're pregnant when booking so we can prepare accordingly.

Yes! Our gift cards make a perfect present for any occasion — birthdays, anniversaries, holidays, or just to say thank you. You can purchase them online through our gift card platform or in person at either of our Herndon locations. Gift cards are available in any denomination and never expire.

We have two convenient locations, both on Elden Street in Herndon, VA. Crystal Massage is at 102 Elden St, Suite #18, and Crystal Spa is at 150 Elden St, Suite 150. We serve clients from Herndon, Reston, Sterling, Ashburn, Chantilly, and the surrounding Northern Virginia area.

We use premium, carefully selected products for all our treatments. For aromatherapy and essential oil services, we use doTERRA certified pure therapeutic-grade essential oils. Our facial treatments feature clinical-grade skincare lines. We prioritize products that are effective, safe, and free from harsh chemicals to ensure the best results for your skin and body.